Job Description
Join Express Pay Solutions and get paid DAILY while making a difference! We're hiring motivated Call Center Agents in Richmond, VA for immediate full-time positions with flexible shifts. No experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, benefits, and a supportive team environment. Apply now and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (KPIs)
- Collaborate with team members to improve processes
- Adhere to company compliance and privacy policies
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (English fluency)
- Ability to type 30+ WPM
- Reliable internet connection and quiet workspace
- Basic computer proficiency (MS Office, CRM tools)
- Customer-focused mindset and problem-solving skills
- Availability for flexible shifts (days/evenings/weekends)
- Background check required