Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the freedom of remote work with daily pay! We're seeking empathetic professionals to serve our Baltimore and Pennsylvania clients from home. This role offers stability, growth opportunities, and the flexibility to thrive professionally while making a meaningful impact in your community. No experience? No problem! We provide comprehensive paid training and a supportive team environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for Baltimore/PA clients
- Resolve billing inquiries, service issues, and technical troubleshooting
- Maintain detailed customer records in Salesforce CRM system
- Collaborate with local partners to ensure seamless service delivery
- Meet performance metrics (CSAT, FCR, AHT) while maintaining quality
- Participate in ongoing product knowledge and soft-skills training
- Support local community outreach initiatives in Baltimore/PA region
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience (remote/local)
- Strong verbal communication and active listening skills
- Proficiency with CRM tools (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Must reside in Baltimore, MD or Pennsylvania
- Flexible schedule availability including weekends