Job Description
Join Nevada Support Services for our exclusive hiring event and transform your career with our revolutionary daily pay program! We're seeking passionate Customer Service Representatives to deliver exceptional support to our Las Vegas community. Enjoy the flexibility of contract work with same-day pay, comprehensive benefits, and growth opportunities in one of America's most vibrant cities. Our modern downtown office offers collaborative spaces, competitive compensation, and a culture that values your work-life balance.
Why Work With Us?
- Daily pay option (no more waiting for weekly checks!)
- Flexible contract schedules
- Full benefits package including health/dental/vision
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in weekly team training sessions to enhance product knowledge
- Support seasonal peak demand periods with flexible scheduling
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills and active listening abilities
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving skills with attention to detail
- Valid Nevada ID and reliable transportation
- Spanish bilingual skills highly desirable