Job Description
Join MetroConnect Solutions at our exclusive weekly pay hiring event! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy the stability of full-time work with the flexibility of weekly paychecks, comprehensive benefits, and career advancement opportunities. No weekends required!
Why Work With Us?
- Weekly pay (every Friday)
- Health, dental, and vision insurance
- Tuition reimbursement program
- Paid training and certification
- Modern downtown Detroit workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing inquiries and technical support issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Collaborate with team leads to improve service quality
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience
- Minimum 25 WPM typing speed
- Proficient with Windows OS and CRM software
- Strong problem-solving abilities
- Available for flexible shifts (including evenings)
- Pass background check and drug screen