Job Description
Join ConnectCare Solutions as an Entry-Level Call Center Agent and kickstart your career in customer service! We offer paid training, competitive benefits, and growth opportunities in Miami's thriving healthcare industry. No experience needed – we'll equip you with the skills to succeed. Enjoy a supportive team environment, flexible scheduling, and the chance to make a real difference in patients' lives.
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Accurately document patient information and case details in CRM systems
- Resolve billing inquiries and schedule appointments efficiently
- Adhere to HIPAA compliance standards for all patient interactions
- Meet performance metrics for call volume and quality assurance
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Clear speaking voice and excellent communication skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and active listening skills
- Commitment to confidentiality and ethical standards
- Willingness to work flexible shifts (evenings/weekends)
- Positive attitude and willingness to learn new technologies