Job Description
Join our dynamic team at ConnectCare Solutions! We're hiring passionate entry-level professionals for our Jacksonville call center. No experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a supportive environment. Apply today to start your journey in customer service excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot issues efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to enhance customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (35 WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options