Job Description
Launch your career in customer service with no experience required! CustomerFirst Solutions offers comprehensive paid training for motivated individuals seeking full-time opportunities in our Atlanta call center. Join our award-winning team and gain valuable skills while supporting Fortune 500 clients. Enjoy competitive pay, flexible scheduling options, and clear advancement pathways. We invest in our people – you’ll receive industry-specific training, mentorship from senior agents, and opportunities for career growth within 6-12 months.
Why Join Us?
- Comprehensive 4-week paid training program ($15/hr during training)
- Performance-based bonuses and quarterly incentives
- Health benefits, 401(k) matching, and paid time off
- Modern, collaborative work environment in downtown Atlanta
- Free parking and MARTA station access
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics (call handling time, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to compliance standards and security protocols
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided
- Strong communication skills and active listening ability
- Basic computer proficiency (typing 25+ WPM)
- Reliable internet connection for remote work options
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Passion for helping others and delivering exceptional service