Job Description
Join our award-winning customer service team in Boston! Global Solutions Inc. is seeking energetic Entry-Level Call Center Agents to deliver exceptional support to our clients. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a collaborative work environment with opportunities for rapid advancement.
Why Choose Us?
- Comprehensive paid training program
- Health/dental/vision benefits after 90 days
- Performance-based quarterly bonuses
- Tuition reimbursement program
- Modern downtown Boston office with transit access
Responsibilities
- Handle 50-75 inbound/outbound calls daily in a fast-paced environment
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with supervisors to escalate complex issues
- Participate in weekly coaching sessions for skill development
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency in Microsoft Office suite
- Customer service mindset with problem-solving aptitude
- Flexible availability including evenings/weekends
- Pass background check and pre-employment drug screen
- Must be authorized to work in the US