Job Description
Join our award-winning customer service team in Albuquerque! No experience neededâwe provide comprehensive training for motivated individuals seeking to launch their careers. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment. Our hiring event connects passionate talent with local success stories.
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in case management software
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- No prior experience requiredâtraining provided
- Must pass background check and drug screen