Job Description
Join our dynamic team at CustomerConnect Solutions and launch your career in customer service! We're seeking enthusiastic individuals for immediate entry-level call center positions in New Orleans. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling options, and a supportive work environment where your growth matters. If you're a people person with strong communication skills and ready to start earning immediately, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and issues using our CRM platform
- Document interactions accurately in our case management system
- Meet daily performance metrics including call volume and quality scores
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Positive attitude with a customer-first mindset
- Ability to pass background check and drug screening