Job Description
Join our award-winning team at Customer Connect Solutions! We're hiring motivated individuals for immediate entry-level call center positions in Minneapolis. No experience necessary – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Take the first step toward your professional growth today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving mindset
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and team-oriented approach
- Must pass background check and drug screening