Job Description
Join our award-winning customer service team as an Entry-Level Call Center Agent in Memphis, TN! We're seeking motivated individuals with a passion for helping others to fill immediate-start positions. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in a state-of-the-art facility. Help us deliver exceptional service to Fortune 500 clients while building your professional skills.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries and issues using standardized protocols
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset with problem-solving aptitude
- US work authorization and clear background check