Job Description
Join our award-winning customer service team in New York! ConnectSphere Solutions is hosting an exclusive hiring event for motivated individuals seeking entry-level call center careers. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Manhattan. Apply today to start your journey with a leader in customer experience!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Customer-focused mindset and problem-solving abilities
- Basic computer proficiency (MS Office, CRM software)
- Flexible schedule availability (including evenings/weekends)
- Positive attitude and willingness to learn