Job Description
Join our award-winning customer service team as an Entry-Level Call Center Agent! We're seeking motivated individuals with no prior experience – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible scheduling options, and opportunities for career growth within our supportive Richmond-based team. Full benefits package included after 90 days.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using company guidelines and resources
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Adapt to new technologies and processes as needed
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and empathy
- Basic computer proficiency (typing 30+ WPM preferred)
- Reliable internet connection for remote/hybrid work options
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new systems
- U.S. work authorization required