Job Description
Launch your customer service career with ConnectSolutions Inc., a leader in outsourced customer experience solutions. We're hiring passionate individuals for our entry-level call center positions across Florida and North Carolina. No experience? No problem! Our comprehensive paid training program equips you with everything needed to succeed.
Why Join Us?
- Competitive hourly pay with performance-based bonuses
- Full benefits package (medical/dental/vision) after 90 daysCareer advancement opportunities to team lead/supervisor roles
- Modern, collaborative work environment with flexible scheduling
- Recognition programs for top performers
Multiple locations available: Orlando, FL and Charlotte, NC. Relocation assistance provided for qualified candidates.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed key performance indicators (KPIs)
- Document interactions accurately in company systems
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and coaching sessions
Qualifications
- No prior experience required – we train!
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Must pass background check and drug screen