Job Description
Join our award-winning customer service team in Philadelphia! No prior experience required – we provide comprehensive paid training to launch your career in customer support. Why work with us?
- Industry-leading starting wages with performance-based raises
- Full benefits package (health, dental, vision) after 60 days
- Clear career advancement pathways into leadership roles
- Modern, collaborative work environment in Center City
- Referral bonuses and monthly team incentives
Our Philadelphia team handles inbound/outbound calls for Fortune 500 clients in retail, tech, and healthcare sectors. We’re committed to your success with ongoing coaching and development opportunities.
Responsibilities
- Handle 50-70 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed quality metrics (average handle time, first-call resolution)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with supervisors to improve service processes
- Participate in weekly coaching sessions and training modules
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear articulation
- Type 35+ WPM with basic computer proficiency
- Reliable attendance and punctuality required
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including evenings/weekends)
- Pass background and drug screening