Job Description
Launch your career in customer service with no experience required! CustomerConnect Solutions is seeking motivated Entry-Level Call Center Agents for our Portland, OR location. Enjoy comprehensive paid training, competitive wages, and a supportive team environment. If you're a people person with strong communication skills, this is your opportunity to grow professionally while making a difference.
What We Offer:
- Full-time position with benefits package
- 4-week paid training program
- Hourly wage starting at $18 (increases post-training)
- Clear career advancement pathways
- Modern, collaborative workspace
Responsibilities
- Handle incoming/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed records
- Meet performance metrics (call quality, resolution times)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Continuously develop product knowledge and skills
Qualifications
- No prior call center experience required
- High school diploma or equivalent
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Portland location