Job Description
Join our dynamic team in Jacksonville, FL as an Entry-Level Call Center Agent with comprehensive paid training! No prior experience required – we provide all the tools you need to succeed. Enjoy competitive pay, career growth opportunities, and a supportive environment where your voice matters. Perfect for career changers, recent graduates, or anyone seeking a stable role with upward mobility. Apply today and transform your future!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Document interactions and maintain detailed case notes in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to enhance service delivery
- Adhere to company protocols and compliance standards
- Participate in ongoing training to refine skills and product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new software
- Positive attitude and resilience in fast-paced environments
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Valid proof of authorization to work in the US