Job Description
Launch your career in customer service with CustomerConnect Solutions! We're seeking motivated Entry Level Call Center Agents in Virginia with comprehensive paid training. No experience required – we provide all the tools you need to succeed in a dynamic, supportive environment. Join our award-winning team and build valuable skills while helping customers resolve issues and achieve their goals. Competitive compensation, growth opportunities, and a positive workplace culture await you.
Responsibilities
- Handle incoming/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing questions, and technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training and skill development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (25+ WPM)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening