Job Description
Join our dynamic team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking entry-level call center careers in Austin. No experience necessary – we provide comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for recent graduates or career changers looking to start in customer service!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Meet performance metrics including call quality and resolution times
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (evenings/weekends)
- Basic computer proficiency with typing skills
- Positive attitude and customer-focused mindset
- Must pass background check and drug screen
- Authorization to work in the United States