Job Description
Launch your career in customer service with NexusConnect Solutions! We're hiring enthusiastic Entry-Level Call Center Representatives for our New York location – no experience required. Join our award-winning team and enjoy competitive pay, comprehensive training, and immediate start opportunities. Perfect for career changers and recent graduates!
What We Offer:
- Full-time benefits package (health/dental/vision)
- 401(k) with company matching
- Paid training and career advancement paths
- Performance-based bonuses and incentives
- Modern downtown Manhattan office
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed KPIs for call quality and resolution time
- Upsell products/services to enhance customer value
- Collaborate with team leads to improve processes
- Maintain professional conduct during all interactions
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (including weekends)
- Customer service mindset and patience
- No experience required – training provided!