Job Description
Ready to launch your career in customer service? Join our dynamic team at CustomerConnect Solutions! We're hosting a hiring event specifically for candidates with no experience in Washington, PA. No previous call center background needed – we provide comprehensive training and ongoing support to help you succeed. Enjoy competitive pay, flexible scheduling options, and a positive team environment where your growth is our priority.
What We Offer:
- Full-time positions with benefits (health insurance, 401k)
- PAID 3-week training program
- Performance-based bonuses
- Career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing coaching sessions
Qualifications
- No prior call center or customer service experience required
- High school diploma or equivalent (GED accepted)
- Strong communication skills and clear speaking voice
- Basic computer proficiency (typing, navigation)
- Ability to work in a fast-paced environment
- Reliable internet access for remote work options
- Positive attitude and willingness to learn
- Must be available for day/evening/weekend shifts