Job Description
Join our dynamic customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking to launch their careers in customer support. No experience is required – we provide comprehensive training to help you succeed in a fast-paced call center environment. Enjoy competitive pay, flexible scheduling, and opportunities for career growth. Our Oakland-based team serves Fortune 500 clients, offering a professional platform to develop valuable communication and problem-solving skills.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution times
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate computer systems efficiently
- Positive attitude and willingness to learn
- Reliable transportation to our Oakland location
- Flexible availability including evenings and weekends
- Basic typing proficiency (30+ WPM)
- No prior call center experience required