Job Description
Join our dynamic team as an Entry-Level Call Center Representative in Washington, PA! No experience is needed – we provide comprehensive training to kickstart your career in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. This is your opportunity to grow professionally while making a positive impact on our clients' experiences.
Why Choose Us?
• Industry-leading onboarding program
• Career advancement opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training and development sessions
Qualifications
- No prior experience required – training provided
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- High school diploma or equivalent (GED accepted)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Washington, PA location
- Ability to pass background and drug screenings