Job Description
Launch your career in customer service with our paid training program! Phoenix Customer Solutions is seeking motivated Entry-Level Call Center Representatives to join our award-winning team in Phoenix, AZ. No experience required—we invest in your success with comprehensive paid training, competitive benefits, and clear growth paths.
As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our 98% customer satisfaction rate. Enjoy a modern work environment with flexible scheduling, performance bonuses, and opportunities to advance into specialized roles.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, product, and service inquiries using CRM systems
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Document interactions accurately in Salesforce and ticketing systems
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear, articulate communication skills (bilingual Spanish a plus)
- Basic computer proficiency (typing 35+ WPM)
- Strong problem-solving and active listening abilities
- Positive attitude and resilience in fast-paced environments
- Ability to work flexible shifts (evenings/weekends)
- No call center experience required—training provided