Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking motivated individuals for our Charlotte-based call center roles with paid training and no experience required. Join a supportive team where you'll develop valuable skills while helping customers resolve inquiries. Enjoy competitive pay, flexible schedules, and opportunities for growth within our expanding organization.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 30+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Basic computer proficiency (Windows, browsers)
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options