Job Description
Join our award-winning customer service team in San Jose! Customer Connect Solutions Inc. is hosting an exclusive hiring event for motivated individuals seeking entry-level opportunities in a dynamic call center environment. No experience required – we provide comprehensive training to launch your career in customer service.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive paid training program
- Health benefits, 401(k) matching, and paid time off
- Career growth opportunities into leadership roles
- Modern, collaborative workspace in downtown San Jose
Event Details: October 28, 2023 | 9:00 AM - 4:00 PM | 2501 N 1st Street, San Jose, CA 95131. Bring your resume and photo ID!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency with typing skills (35+ WPM)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our San Jose location
- Must pass background check and pre-employment screening
- 18 years or older with authorization to work in the US