Job Description
Join our dynamic team as an Entry Level Call Center Representative and kickstart your career in customer service! We're seeking motivated individuals with excellent communication skills to provide outstanding support to our clients. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling options, and a supportive work environment. Immediate positions available in Louisville, KY!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote options
- Ability to pass background check and drug screen
- Must be available for flexible shifts (evenings/weekends)