Job Description
Join Austin Connect Solutions as an Entry-Level Call Center Representative and kickstart your customer service career in Austin's thriving tech hub! We're hosting a hiring event for motivated individuals ready to deliver exceptional support to our growing client base. No experience required – we provide comprehensive training!
Why Work With Us?
• Competitive hourly pay + performance bonuses
• Comprehensive benefits package (health/dental/vision)
• Career advancement opportunities
• Modern, collaborative work environment
• Paid training and ongoing development
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Problem-solving mindset and patience
- Reliable transportation to North Austin location
- Flexible availability (including weekends/evenings)
- Positive attitude and customer-focused mindset
- Ability to pass background check and drug screen