Job Description
Launch your career in customer service with Global Solutions Inc.! We're hiring motivated Entry Level Call Center Representatives for our Charlotte, NC hub. Enjoy immediate start, comprehensive paid training, and a supportive team environment. No experience required – we provide all tools for success. Join our award-winning team and grow your professional skills while helping customers achieve their goals. Apply today to start your journey!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed customer records
- Meet performance metrics including call volume, resolution time, and CSAT
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer literacy and typing proficiency (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new systems
- Customer service mindset with empathy and resilience