Job Description
Join our award-winning customer support team in Columbus! We're seeking motivated individuals to deliver exceptional service through inbound/outbound calls. Enjoy competitive pay, comprehensive training, and career growth opportunities in a dynamic environment.
Responsibilities
- Handle 50-80 daily calls regarding product inquiries, orders, and troubleshooting
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to resolve complex issues
- Participate in ongoing product training sessions
- Maintain professional communication with diverse clientele
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills
- Strong verbal communication abilities
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Columbus facility
- No prior experience necessary – training provided!