Job Description
Join our award-winning team as an Entry-Level Call Center Representative in Houston, Texas! No experience needed – we provide comprehensive training. Enjoy competitive pay, flexible schedules, and immediate start opportunities. Become the voice of our clients and build a rewarding career in customer service.
Why Choose ConnectCare Solutions?
- Comprehensive paid training program
- Health benefits after 60 daysPerformance-based quarterly bonuses
- Clear career advancement path
- Modern, supportive work environment
Responsibilities
- Handle incoming customer inquiries via phone and digital channels
- Resolve customer issues using knowledge base and CRM tools
- Document interactions accurately in client systems
- Meet daily performance metrics (calls handled, resolution time)
- Collaborate with team members on complex cases
- Participate in ongoing training and coaching sessions
- Adhere to company policies and client-specific guidelines
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided
- Strong verbal communication skills in English
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote work option
- Ability to pass background check and drug screen