Job Description
Join our award-winning customer service team in Cleveland! We're seeking motivated individuals with no prior experience to launch their careers in a dynamic call center environment. Enjoy comprehensive training, competitive benefits, and immediate start opportunities. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using our knowledge base system
- Document interactions accurately in CRM platforms
- Meet daily performance metrics (call quality, resolution times)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer literacy
- Ability to work in a fast-paced environment
- Positive attitude with customer-first mindset
- Reliable transportation to our downtown Cleveland facility
- Must pass background check and drug screening