Job Description
Join our dynamic team at ConnectServe Solutions and kickstart your career in customer service! We're immediately hiring enthusiastic individuals with no prior experience for our call center positions in Washington County, NC. Enjoy comprehensive paid training, flexible scheduling, and a supportive environment where your growth matters. As a leading customer experience provider, we value dedication over expertise and offer clear pathways to advancement. Start earning immediately while developing valuable communication and problem-solving skills. Apply today to join our family-oriented workplace with competitive benefits and team-building activities!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve customer satisfaction
- Adhere to company policies and compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- No prior experience required - we provide comprehensive training
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Reliable internet connection for remote/hybrid options
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening