Job Description
Join our dynamic team as an Entry-Level Call Center Representative and kickstart your career in customer service excellence! Albuquerque Connect Solutions is seeking motivated individuals to handle inbound/outbound calls for our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive work environment with immediate start opportunities. Perfect for recent graduates or career changers looking to grow in the thriving Albuquerque market.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account information
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with team members to escalate complex issues efficiently
- Adhere to compliance protocols and confidentiality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Minimum 6 months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Flexible schedule availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening