Job Description
Join our award-winning team at ConnectSolutions and kickstart your career in customer service! We're seeking motivated individuals for immediate full-time call center positions in Raleigh, NC. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Start earning immediately while developing valuable skills for future career advancement.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development sessions
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with problem-solving mindset
- Reliable internet connection for remote work option
- Positive attitude and willingness to learn
- Must pass background check and drug screening
- Availability to work flexible shifts including weekends