Job Description
Join our award-winning customer service team and launch your career in Columbus, Ohio! ConnectSolutions is seeking motivated individuals for immediate entry-level call center positions. No experience necessary – we provide comprehensive paid training and career growth opportunities. Enjoy competitive pay, benefits package, and a vibrant team environment. Work remotely or in our modern downtown Columbus office with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to improve customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency with typing ability
- Customer service mindset and problem-solving aptitude
- Ability to work flexible shifts including evenings/weekends
- Reliable internet connection for remote work option
- No prior call center experience necessary