Job Description
Join ConnectCall Solutions at our exclusive hiring event for motivated individuals seeking a dynamic career in customer service! No experience required—just your enthusiasm and dedication. We provide comprehensive training, competitive compensation, and a supportive team environment. Start your journey in the thriving Portland tech and service industry today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to enhance customer satisfaction
- Adhere to company policies and regulatory guidelines
- Participate in ongoing training sessions to develop skills
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing, data entry)
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Portland location
- Flexible availability including evenings/weekends