Job Description
Join our award-winning customer service team in Colorado Springs and launch your career with immediate start opportunities! Peak Customer Solutions is seeking motivated Entry Level Call Center Representatives to deliver exceptional experiences for Fortune 500 clients. No experience required – we provide comprehensive paid training and career advancement paths.
Enjoy a modern workspace in the heart of Colorado Springs with competitive benefits including health insurance, 401(k) matching, and monthly performance bonuses. Our supportive culture values growth and work-life balance, making us a top employer for career starters.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM tools
- Meet/exceed key performance metrics (call resolution rate, customer satisfaction)
- Document interactions accurately in Salesforce and follow escalation protocols
- Collaborate with team leads to improve service quality and efficiency
- Participate in ongoing product knowledge training and coaching sessions
Qualifications
- High school diploma or equivalent (GED required)
- Strong verbal communication and active listening skills
- Type 35+ WPM with basic computer proficiency
- Ability to work flexible shifts including evenings/weekends
- Pass criminal background check and pre-employment screening
- Resilience under pressure and positive problem-solving mindset
- Must be authorized to work in the US without sponsorship