Job Description
Launch your career with ConnectCare Solutions! We're hosting a dedicated hiring event for motivated Entry-Level Call Center Representatives in Jacksonville, FL. Join our award-winning team and deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and growth opportunities. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with accuracy
- Meet performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work rotating shifts (including weekends)
- Pass background check and pre-employment screening
- Basic computer literacy (typing 25+ WPM)