Job Description
Launch your career in customer service with our paid training program! CustomerConnect Solutions is seeking motivated Entry Level Call Center Representatives in Miami, FL. No experience required – we provide comprehensive training to equip you with the skills needed to excel in a dynamic customer environment.
What We Offer:
- 4-week paid training program ($15/hour during training)
- Competitive hourly wage + performance incentives
- Health benefits and 401(k) matching
- Career advancement opportunities
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet key performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to work flexible shifts (including weekends)
- Positive attitude with problem-solving mindset
- Pass background check and drug screening
- Must be authorized to work in the US