Job Description
We are looking for energetic and empathetic individuals to join our team as Entry Level Call Center Representatives in Minneapolis, MN. As a premier provider of customer engagement solutions, we pride ourselves on delivering exceptional service. We are seeking self-starters ready to launch a successful career in a fast-paced corporate environment. This is an immediate start opportunity with a supportive team culture and excellent growth potential.
Why Choose Apex Customer Solutions?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Comprehensive Training: Paid training programs to get you up to speed quickly.
- Benefits: Health, dental, and vision insurance available for full-time employees.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Handle inbound and outbound customer calls with a professional and courteous tone.
- Resolve customer inquiries, issues, and complaints by identifying root causes and providing effective solutions.
- Process orders, applications, and other transactions accurately and efficiently.
- Maintain and update customer records and account information in our CRM database.
- Escalate complex issues to the appropriate supervisor or department.
- Meet and exceed daily and weekly performance metrics (KPIs).
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
Qualifications
- High School Diploma or GED is required; Associate’s or Bachelor’s degree preferred.
- Must be at least 18 years of age.
- Excellent verbal communication and active listening skills.
- Proficient in using computers and navigating software applications.
- Ability to multitask in a high-volume, fast-paced environment.
- Strong problem-solving abilities and a genuine desire to help customers.