Job Description
Launch your customer service career with ConnectCare Solutions! We're seeking enthusiastic individuals for our Miami call center team – no experience required. Join us for comprehensive paid training designed to transform you into a confident customer service professional.
Why Choose Us?
- Full paid training program (4 weeks)
- Competitive starting wage + performance bonuses
- Clear career advancement path
- Health benefits after 90 days
- Modern, collaborative work environment
Perfect for career changers, recent graduates, or anyone ready to build new skills. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service issues efficiently
- Document all interactions in CRM systems with precision
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service delivery
- Participate in ongoing skill development sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (required)
- No prior call center experience necessary
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to Miami location
- Flexibility to work evenings/weekends as needed