Job Description
Launch your career in customer service with our comprehensive paid training program! We're seeking motivated individuals with no experience to join our award-winning call center team. As a Customer Service Representative, you'll become the voice of our brand, delivering exceptional support via phone, chat, and email while building valuable professional skills in a collaborative environment.
What We Offer:
- 4-week paid training program covering systems, products, and soft skills
- Competitive hourly wage with performance-based incentives
- Clear career advancement path to senior roles
- Comprehensive benefits package (health/dental/vision, 401k)
- Modern downtown Chicago office with free parking
Transform your potential into opportunity – no experience needed!
Responsibilities
- Handle 40-60 inbound/outbound customer calls daily with professionalism
- Resolve billing inquiries, technical issues, and product questions
- Document interactions accurately in CRM system while maintaining compliance
- Collaborate with support teams to resolve complex escalations
- Meet/exceed KPIs: call resolution rate, CSAT scores, and AHT targets
- Participate in weekly coaching sessions for continuous improvement
- Support seasonal campaigns and special projects as assigned
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends
- U.S. work authorization and clean background check
- Positive attitude with eagerness to learn new technologies