Job Description
Join our award-winning remote call center team and launch your customer service career! We're seeking motivated individuals to deliver exceptional support experiences from home. Enjoy flexible scheduling, comprehensive training, and a supportive virtual environment. Our Jacksonville-based company offers growth opportunities into leadership roles with performance-based incentives.
Why Join Us?
- 100% remote work setup
- Health/dental/vision insurance
- Paid time off and holidays
- Tuition reimbursement program
- Recognition and advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base and troubleshooting guides
- Document interactions accurately in CRM system
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve processes
- Participate in ongoing training and development sessions
- Maintain positive brand representation in all interactions
Qualifications
- High school diploma or equivalent (required)
- Minimum 1 year customer service experience (preferred)
- Strong verbal/written communication skills
- Proficient with Microsoft Office Suite
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work flexible shifts including evenings/weekends
- Type 25+ WPM with high accuracy