Job Description
Are you looking for a rewarding career in customer service? Pacific Rim Call Centers is currently hosting a Hiring Event in San Jose, CA, specifically for Entry-Level Call Center Representatives.
We are seeking motivated individuals who are ready to start a new career path with excellent pay and benefits. Whether you are entering the workforce for the first time or looking for a change, our comprehensive training program will get you up to speed.
Why Join Us?
- Competitive hourly rate starting at $18.00
- Health, Dental, and Vision insurance available
- Weekly pay and paid time off
- Clear career advancement opportunities
Don't miss this opportunity to connect with thousands of job seekers and hiring managers in one location.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a friendly and professional demeanor.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and policies.
- Accurately document all customer interactions and account information in our CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues to supervisors.
- Maintain a high level of product knowledge to answer technical questions confidently.
- Collaborate with team leads and support staff to improve overall service quality.
Qualifications
- High School Diploma or GED is required; equivalent work experience is considered.
- Must be 18 years of age or older.
- Excellent verbal communication and active listening skills.
- Proficiency with computer applications and typing (40+ WPM).
- Ability to work in a fast-paced, high-volume call center environment.
- Must pass a background check and drug screen.