Job Description
Join our award-winning call center team in Richmond, VA! No experience required – we provide comprehensive paid training. Enjoy competitive pay, benefits, and career growth opportunities. Our modern facility offers a supportive environment with flexible scheduling options. This is your chance to launch a rewarding career in customer service with a company that invests in its people. Hiring Event Details: October 28, 2023 | 9 AM - 4 PM | 789 Enterprise Boulevard, Richmond, VA.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using provided resources
- Document interactions accurately in CRM system
- Meet/exceed performance metrics including call quality and resolution time
- Collaborate with team members to enhance customer experience
- Adhere to company policies and compliance regulations
- Participate in ongoing training programs
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Background check and drug screen required post-offer