Job Description
Join our award-winning team as an Entry-Level Call Center Representative in Philadelphia, PA! We offer comprehensive paid training to launch your career in customer service without prior experience. Enjoy competitive pay, benefits, and a supportive environment where your growth is prioritized.
Why Work With Us?
- Full paid training program ($18/hour during training)
- Competitive hourly wage + performance bonuses
- Health, dental, and vision benefits
- Clear career advancement path
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in our database
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve processes
- Participate in ongoing training and development sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- No prior call center experience required
- Strong communication skills and active listening
- Ability to navigate multiple computer systems simultaneously
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Basic computer proficiency (Windows, typing)
- Authorization to work in the United States