Job Description
Join TechFlow Solutions' exclusive hiring event for entry-level Chat Support roles in Austin! We're seeking passionate individuals to deliver exceptional customer experiences through our digital platforms. This is your opportunity to launch a rewarding career in tech with comprehensive training and growth opportunities. Our modern downtown office features collaborative workspaces and wellness benefits. Apply now to secure your spot at our in-person hiring event!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify upsell opportunities for premium services
- Participate in daily team huddles and ongoing skills training
- Adhere to company SLAs and quality assurance standards
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Minimum 6 months customer service experience (chat support a plus)
- Exceptional written communication skills with professional tone
- Ability to type 40+ WPM with high accuracy
- Proficiency in CRM tools and browser-based applications
- Strong problem-solving and conflict resolution abilities
- Must be available for on-site hiring event in Austin