Job Description
Join TechConnect Solutions as a Chat Support Specialist and launch your career in customer service! We're hosting a hiring event for passionate individuals with no prior experience. As a key member of our support team, you'll resolve customer inquiries via live chat, ensuring exceptional service experiences. Enjoy comprehensive training, flexible scheduling, and a collaborative work environment in the heart of Philadelphia. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries through live chat with empathy and professionalism
- Document interactions and resolve issues efficiently using CRM tools
- Collaborate with technical teams to escalate complex problems
- Maintain detailed knowledge of product/services
- Meet performance metrics for response time and resolution rates
- Continuously improve communication skills through ongoing training
Qualifications
- High school diploma or equivalent
- Excellent written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Basic computer proficiency with typing speed of 30+ WPM
- Customer service mindset and patience
- Must attend on-site hiring event in Philadelphia